Performance Metrics-Key to success for any RPO

Given recent unpredictable economic conditions, more and more companies have turned to recruitment outsourcing as an alternative to the fixed costs of an internal recruiting staff, software, independent contractors and the use of agencies. In the practice of recruitment process outsourcing (RPO) a company will outsource either part or all of their recruitment needs to an outside company who focuses entirely on finding, certifying, and delivering candidates for the hiring company to consider.


With the growth and chatter round the RPO market, providers have been overwhelming the market with information. Many can and will suggest reasons to use their service over their competitors. But at the end of the day, it’s all about performance and reliability.


Any service provider must be held accountable with performance metrics. Recruiting Metrics are an essential component to the success of any RPO program.  Companies that bring these metrics into the equation are able to diagnose small problems before they become larger issues. This also allows for conversations that drive improvements and lead the vendors to the front of the RPO landscape.